How do I cancel the order I have placed?

You can cancel your order before it has been shipped from the warehouse. If the item has already been shipped you can refuse the product during delivery. You can track and cancel your order here

How do I create a Return Request?

You can create a Return in three simple steps

• 1.Tap on MyOrders
• 2.Choose the item to be Returned
• 3.Enter details requested and create a return request

I have created a Return request. When will the product be picked up?

The pickup will be completed within 7 days of creating the return request.

I have created a Return request. When will I get the refund?

Refund will be initiated after we receive the item at our warehouse and it passes quality check Refund time depends on the mode of the refund

• 1.NEFT – Time taken for the product to reach us plus 3 to 5 business days
• 2.Online Refund – Time taken for the product to reach us plus 7 to 10 business days

How can I withdraw money from my cashback account?

Cashback will be credited to the payment source – debit/credit card from which the payment was made for pre-paid orders or via NEFT in case of COD orders. For cashback accrued from COD orders, please write an email to [email protected] from your registered email address along with your bank account details (Name of the bank, bank account number, bank customer name, IFSC code, account type – savings or current) and we will transfer your cashback to your bank account.

I don’t have access to my registered email address. How can I withdraw money from my cashback account?

Please call us at +91 33 40655290 and our customer care executives will help you. We will call back on your registered phone number with us to authenticate your identity before transferring your cashback to your bank account.